First of all sorry for the late answers Namrita...... i was trying out things for that last problem encountered, but sadly could not find any similar problem with my kies installation. Will be working on that. Try uninstalling and then installing it. Usually many things go right by this simple thing. I hope it does solve the problem.
Secondly, it is not necessary to remove the card before a factory reset. But it is always considered a safe practice cause we never know when bad luck is looming around.
Thirdly, any piece of info regarding the contact that you can see in the contacts list will be backed up when you use the method discussed in the other post. So if the facebook stuff(i said stuff cause i am not very well versed with facebook) is part of your contacts, it will surely be backed up. :)
All the best resetting the phone...( and sorry for the late reply)
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